Policies at Cold Blooded Sensations
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
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Our Shipping Policy
How We Do It
Next day shipping only or local pick up is available. We will only ship Monday, Tuesday and Wednesdays excluding holidays and weather permitting. Shipping to home is available when temperature lows are above 40F and highs are below 95F, if the temperatures are outside of these perimeters we will need to ship to your local FedEx Hub for pickup.
Returns and Refunds
How It Works
Please notify us with photographs of any issues that arise within 24 hours of the animal arriving. These can be sent to info@cbsensations.com. We work diligently to represent the animals clearly and provide the best quality. Please feel free to contact us if there are any other concerns that arise.
Helpful Info
Please note that the customer needs to be aware of their local laws. If a permit is required for any animal, proof of permit will be required prior to shipping. We reserve the right to refuse a sale of any animal that is not legal in that area or if applicable permit is unable to be provided.
Please keep in mind that shipping can make an animal cranky and stressed. Even the best mannered snakes can bite. We will always try to be forth coming with a snakes temperament, however stress can change that.